Our firm’s client was caused to be injured by the negligent conduct of a poorly trained employee. The employee negligently allowed harsh chemicals to make contact with the firm’s client’s eye causing permanent impairment, damage, and discomfort. Unfortunately, the department store’s insurance carrier refused to be reasonable and provide our firm’s client with money for the medical care she has already received and will need in the future. We gave the insurance carrier and the department store the opportunity to exercise personal responsibility and do the right thing. Both declined. Our firm will seek full compensation for our client’s injuries and damages.